The AI Expert will also manage AI risks, resolve incidents, monitor system performance, and train staff on the effective use of AI solutions.

MAJOR TASKS AND RESPONSIBILITIES

Data Strategy and Model Management
• Collaborate on data collection, cleaning, and preparation to support AI models.
• Continuously monitor, evaluate, and improve AI models for accuracy and relevance.
Business Impact and Innovation
• Provide insights on how AI can drive customer satisfaction, operational efficiency, and business growth.
• Explore and pilot innovative AI technologies suited for microfinance and savings & loans operations.
Governance and Compliance
• Ensure AI solutions comply with data privacy, security, and regulatory requirements.
• Document AI models and processes for transparency and audit purposes.
Knowledge Sharing and Capacity Building
• Train and coach staff and departments on the practical, responsible and safe use of AI tools and solutions, and contribute to the organisation’s AI adoption and enablement programme so colleagues can apply AI confidently and effectively in their work.
• Document AI solutions, runbooks and key decisions clearly so that any trained colleague can operate, support and audit them, while supporting the AI Expert in coaching junior colleagues and reviewing AI solutions proposed by other teams.
• Design, build and deploy secure agents and bots end to end, including tool permissions, retrieval, workflow orchestration, human-approval steps, testing, monitoring, audit trails and controlled release from pilot through production.
• Own production reliability, AI risk and incident response by applying approved governance controls, maintaining human oversight for high-impact decisions, testing security safeguards, containing incidents, preserving evidence and implementing lessons learned.