Job description
KEY RESPONSIBILITIES
• Front Desk Management: Receive and attend to visitors, ensuring a professional first impression.
• Call Handling: Manage incoming calls, redirect appropriately, and take accurate messages.
• Customer Service: Respond to inquiries and provide basic information about products and services.
• Administrative Support: Assist with filing, document handling, and general office tasks.
• Mail & Courier Handling: Receive, sort, and dispatch mail and deliveries.
• Appointment Coordination: Support scheduling of meetings and visitor appointments.
• Office Coordination: Ensure reception area is tidy and presentable at all times.
CHALLENGES
• Managing high volumes of visitors and calls while maintaining professionalism.
• Balancing multiple administrative tasks simultaneously.
• Handling difficult clients while maintaining composure.
Required profile
EDUCATION AND EXPERIENCE
Minimum required education level:
• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
Specific Training Required :
• Strategic training in executive-level calendar management, high-stakes communication handling, and comprehensive travel coordination.
Required Experience
• Minimum of over five 1-3 years’ experience in a similar role.
• Bilingual skills will be an added advantage
• Experience in the Finance Industry will be an advantage.
• Proficiency in Microsoft Office suite (word, excel, PowerPoint, and Outlook)
About Advans
WANT TO KNOW MORE ABOUT ADVANS?
Advans is a leading international microfinance group established in 2005. Advans mission is to
respond to the need for financial services for small businesses and other populations who have
ill-adapted, limited, or no access to formal financial services. The Advanced Group currently spans
six countries: Cameroon, Ghana, the Democratic Republic of Congo, Côte d’Ivoire, Nigeria, and Tunisia. As of the end of April 2023, the group served more than
1,200,000 clients and employed more than 8,100 staff. The group’s shareholders are EIB, KfW,
FMO, CDC Group plc, FISEA (AFD Group) and IFC.
Advans Ghana, a subsidiary of the international microfinance group Advans, started its activities
in 2008. The institution offers a full range of adapted financial products and services to micro,
small, and medium-sized enterprises in Ghana. The institution serves more than 120,000 clients
through a network of 20 points of sale and around 600 employees.
0800 355 355
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